Frequently Asked Questions (FAQ)

1. How can I book a tour with you?
Just send an email to sunflorencetours@gmail.com with your preferred date(s), number of participants, and your main interests. I’ll get back to you with personalized suggestions as soon as possible.

2. How does payment work?
Once we confirm the tour, I’ll send you the payment details. Usually, I ask for a non-refundable deposit to secure tickets and reservations. The remaining balance is due on the day of the tour, either in cash or via an agreed method.

3. What happens if it rains?
Tours run in all weather conditions unless it’s unsafe. I recommend bringing an umbrella or waterproof jacket just in case. If the tour includes mostly outdoor stops, we’ll make small adjustments as needed.

4. Are museum tickets included in the tour price?
Not always—it depends on the specific tour. I’ll clearly let you know what’s included and what’s not. For popular sites like the Uffizi, Accademia, and the Duomo, it’s best to book in advance.

5. Do you offer private tours?
Yes, all my tours are private and tailor-made. I work mainly with individual travelers, couples, families, and small groups to create a personal and authentic experience.

6. Can you help us plan special or unique experiences?
Absolutely! I can organize custom experiences such as visits with local artisans, cooking classes, wine tastings, paper marbling workshops, and sunset aperitivos with a view. Just let me know what you’re looking for!

7. How long does a tour last?
Most walking tours last 2 to 3 hours, but we can always adjust the length based on your schedule. Experiences and day trips may last half or full day.

8. What if we’re running late?
Please notify me as soon as possible. I’ll do my best to adjust, but the tour duration may need to be shortened if there are other bookings or time constraints.

9. Do you offer tours outside of Florence?
Yes! I also guide in Chianti, Siena, San Gimignano, Pisa, Lucca, Arezzo, and other beautiful areas of Tuscany. I can help coordinate transport or suggest reliable private drivers.

10. Can we bring our children?
Of course! I’m happy to adapt the tour to be fun and engaging for younger travelers. Just let me know their ages in advance.